If you're an Amazon customer with a story to share, email retail@businessinsider.com. In the groups, people compare notes on Amazon closing their accounts. Thank you. When an Amazon account has been closed, it cannot be reopened. White, for example, says she could access her wish list even after her account was closed. In a recent statement, Amazon mentioned that they are forced to close accounts when they detect extreme abuse but it only happens after they carefully review the account and work with the customer over an extended period of time. The odd thing is, I don't have any other Amazon accounts that have been closed (I only have one account). Get it now on Libro.fm using the button below. "I have an Amazon Prime Account and I always pay by credit card. With Amazon's increasing omnipresence in users' lives, that means customers lost access to services such as Kindle ebooks, Prime Video, Amazon Echos, and Fire TVs, as well as previously purchased ebooks and streaming videos, preloaded gift cards, and orders in the mail. "They told lie after lie every single day," White told Business Insider. Because of that, you may be struggling with appeals and long lists of files to find the best way to get your account back. Note: If you closed your AWS account yourself within the past 90 days, but you want to reopen it, see Can I reopen my closed AWS account? First, here is a screenshot of my customer satisfaction report. By clicking ‘Sign up’, you agree to receive marketing emails from Insider This is the Letter that they have given: "Hello, We are contacting you because you have violated the policies of “Misuse of ratings, feedback, or reviews”, “Misuse of sales rank”, “Misuse of Search and Browse” on our site ( https://sellercentral.amazon. I haven’t understand the reason though. Then it started banning customers who … *Please find out how I can reopen my Amazon account. AMAZON customers are once again being warned about an email scam that lets fraudsters steal your login details. Amazon Account Setup Fails. Your Amazon account is shared across Amazon’s websites, so if you delete it, you’ll lose access to Amazon.com as well as international stores like Amazon.co.uk and Amazon-owned sites like Audible.com. "To protect that trust, we take a number of actions, including closing accounts that have violated our policies. How Do I Order Delivery from Amazon Fresh. Your Amazon Payments account will also be shut down. Hundreds of other people reported similar stories on social media, starting last Thursday. In the future, an Amazon account closure — which could be over something as seemingly inconsequential as … You are right, this is a very serious thing to happen to your account. I would like to have an Amazon account I can use to order products. We have sent you an email with additional information. For more information, see Stop selling a product. The warning by the UK’s national fraud and cyber reporting centre Action Fraud … Sign into the account you want to close. Every rep I speak with says something different about why it’s happening and they all act like I’m the only one with a problem. You won’t be able to sign into any website you use your Amazon account for. She was able to place orders and watch Prime video after downloading Amazon's app on a new device, despite being told her account didn't exist when attempting to log in to her computer. Companies respond better when others are watching. "I have a Prime Membership, 4 Fire TVs, a Kindle, a monthly STEM subscription and a Subscribe and Save order. Account Closed. As of Thursday, an increasing number of users report that they can once again access their accounts and place digital orders, though not physical orders to be delivered. Important: If you need to keep any resources for investigation, consider backing them up. The Amazon Seller Account is the place where Amazon sellers spend much of their time (varies based on agency or management automation). I rang customer service in my country and I had to get the case escalated fro... Dear Amazon,*My amazon account has been closed*please open it as i don't open any... How Do I Get a Refund for My Amazon Fresh Delivery? If a customer has a question about their account, we recommend they contact customer service so we can investigate and take appropriate action.". NEW DELHI: If you have an Amazon Prime account and tend to shop a lot from the e-commerce portal then be very careful. But some users feel like Amazon still has not done enough. Tried to find a way to contact Amazon, but because my account is closed, I cannot access information available when an account is open. One person, who claimed to be an Amazon employee who works in customer service and spoke with Business Insider on the condition of anonymity, said that Amazon's workers haven't been told much more than customers. It has been 349 days since the account was closed. For at least a week, many Amazon customers have complained on social media that their Prime accounts -- the ones that people pay for -- were either locked or closed with little to … “We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time,” an Amazon spokesman said. Tried to log in to Amazon and I was told that my account has been closed. Closing your Amazon account. Some said that they may have committed acts, such as reviewing products that they received for free or at a discount, that they did not realize were not allowed. You'll also lose access to a lot of digital content. If your account is suspended due to outstanding charges, you can reinstate your account by paying all past due charges in the Billing and … Purchase items from Amazon. *Please find out how I can reopen my Amazon account. In the groups, people compare notes on Amazon closing their accounts. been HACKED? as well as other partner offers and accept our. I am not aware of how I misused Amazon's services but if I am aware of what I did wrong, I will not do wrong. Email address on the account, Order number, Name on the account, and Billing address. In 99% of cases, if your Amazon account has your real details it will be unlocked. Tina White, a frequent Amazon shopper from Massachusetts, said that since Thursday she has talked to Amazon representatives "every single day for hours every single day.". I am not aware of how I misused Amazon's services but if I am aware of what I did wrong, I will not do wrong. It isn’t a suspension and based on the notice, Amazon won’t be expecting you to appeal. How Do I Recover My Amazon Fresh Email and Password? by thaterrormessage » Wed Dec 16, 2020 4:52 pm. We've taken the time to write instructions for how to solve some of the most common Amazon customer problems. The biggest stories in fast food, shopping, and more. It was only after he directly emailed Amazon CEO Jeff Bezos that another Amazon employee replied and agreed to reactive his Amazon account. Amazon's Facebook page has been flooded with complaints. We have sent you an email with additional information. Sign up for Insider Retail. Sign in to your AWS account, and then check to make sure that all the resources on your account are resources that you launched. White, who provided screenshots that indicated she had been able to partially re-access her account but still unable to place orders as of Thursday morning, has been determined to make reopen her account. Some people in private Facebook groups admitted to violating policies through activities such as leaving good reviews in exchange for a reward, such as gift cards. If … Take steps to resolve the issues in the eyes of Amazon and the affected customers, if applicable. You can also remove all your listings and keep your seller account open for future use. Based on conversations with other workers, she said she believed the issue to be "widespread." my account has been closed. All you need are the “3 P’s” – Persistence, Pressure, and Patience . Before we get into successful amazon appeals, I want to share a few other screenshots from my account to show what my account health looked like before I had my amazon seller account suspended. In a layman’s language, Amazon account closing/suspension is a situation whereby Amazon closes a customer’s (be it a buyer or a seller) account either on request or as a result of a policy violation/ Now if your you request Amazon to close your account, you are safe and free to come back to the community anytime you deem fit. Go to Close Your Amazon Account. By freezing your account, it means that you, and the hacker, won’t be able to access your account, preventing any unauthorized use of said account until the issue is resolved. A smaller group pledges to file a class-action lawsuit against Amazon. We have sent you an email … Facebook groups sprang up to discuss the closures, the largest of which has more than 2,700 members. ", "My wife's account has been closed and no one will tell us why," wrote a third. _____ He gave his name as Mark, maybe Mark Rober. Purchase items from Amazon. Any dispute or claim relating in any way to your use of any Amazon Service, or to any products or services sold or distributed by Amazon or through Amazon.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if … We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. When she tried to sign in, she received a message that there was no account associated with her name. We are waiting for GetHuman4961329 to fix the problem and share the solution with the rest of us customers. Subscriber If you still wish to proceed, select a reason in the drop-down menu, tick the box next to Yes, I want to permanently close my Amazon account and delete my data and click Close my Account. But lacking a clear explanation, she says most customer-service representatives are simply confused. "I have lost all faith in them," she said. An Amazon spokesperson warned customers to be on their guard. Sign up for notifications from Insider! ... Account Closed** Your account has been closed for misuse of Amazon's services. A leading-edge research firm focused on digital transformation. Tap below to get started. If the suspended account is a member account in an organization, contact the owner of the management account. If you do decide to close your account, contact Customer Service to request a full account "I have worked for Amazon for over a year in multiple departments and I have never seen anything like this," the customer-service representative added. Last week, a wave of Amazon customers took to social media to complain that Amazon had mysteriously shut down their Prime accounts. Amazon appears to be dealing with the closures on a case-by-case basis. ", "Day 4 of being locked out," wrote another. Stay up to date with what you want to know. Apparently a new Amazon account in my name had been created in California and this is why I have been receiving calls about Prime renewal. "Customer trust is one of Amazon’s top priorities," an Amazon spokesperson told Business Insider. Keeping an Amazon account open costs nothing — you can leave your account dormant as long as you want without incurring any fees. Account active Others spoke with representatives who said they weren't sure what was happening. Furthering confusion is the fact that many people are reporting an incomplete account closure. Yet she believed these "are not normal closures.". He assured me that it was not a scam but I terminated the call. White realized her Amazon account had been shuttered last Thursday evening, when she went to check on a package that was set to be delivered the next day. Strength in numbers! Follow other customers in the midst of the same issue or find a prior solution. ... Has my acct. This action cannot be reversed, as it was an automated account termination executed by our systems. What Do I Do If My Amazon Fresh Delivery Is Late? Dozens report they've talked to customer-service representatives, who say their accounts have been closed … Amazon cultivated an image as a customer-friendly company in part by making it easy for shoppers to send back items they don’t want. Thank you. Amazon has indicated plans to take on industries from healthcare to banking. Get tips from pros & other customers, and get it handled faster: GetHuman4961329 started working on this issue. If Amazon gets the slightest hint that your account is compromised, it will lock it down. Amazon often only gives vague reasons for why they’ve suspended your account. Trump can't stop ranting about Amazon's US Postal Service deal on Twitter — and there's a $2.6 billion reason why. Note: If you are running into frequent problems with Amazon permanently locking your accounts, we highly recommend you consider our Managed Accounts option which allow you to place Amazon orders without the hassle of opening, funding, and maintaining Amazon accounts. Review the products and services associated with your account. I repeat, if your Amazon account has your real details, it WILL be unlocked in 99% of cases! The only explanation White has been able to receive is that she violated "Amazon policy" or "review policy," though she says the company was unable to point to specific violations. A enjoy using Amazon, and if I know what I did wrong, I can avoid doing this again. We are contacting you because you appear to have violated the policies of “Misuse of ratings, feedback, or reviews”, “Misuse of sales rank”, “Misuse of Search and Browse” on our site. What do I do if my Amazon account is suspended? Account Closed Amazon Misuse Of Amazon Services (25.89 KiB) Viewed 88 times. According to one Prime member who had her account canceled on Tuesday, who asked to be referred to as Ashley R., an Amazon representative said "review fraud" could be a factor in her closure. Hundreds of Amazon customers say that the company has closed their accounts with no explanation. "They said it's an algorithm that tries to detect review fraud that may have closed the account," Ashley R. told Business Insider. "We have been good customers, very few returns over the many years we have been members.". "I was just told that my account was closed due to a violation of your policy," one person wrote. If you just got the suspension notice from Amazon, make sure you do not respond until you take the following steps: Determine exactly why Amazon decided to suspend your account. Be sure to check all AWS Regions, even Regions where you never launched AWS resources.. ... Account Closed** Your account has been closed for misuse of Amazon's services. I asked him if he was after my bank account details or just to take over my computer. Prohibited behaviors on Amazon.cominclude, but are not limited to: • Hiring 3rd parties to try to improve ASIN rank and/or reviews There are plenty of services connected to your Amazon account that will no longer work after deletion. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site. Account health services can help, but are inconsistent, and sometimes give bad or contradictory advice. Your account has been closed due to violations of our Seller Policies and Seller Code of Conduct. We can help you get Amazon's attention and get better help faster. However, that doesn't mean she is going to return to her previous shopping behavior, which involved multiple orders a week. Review the products and services associated with your account. Some might call this unfair, but this is actually Amazon way of protecting you. since, “No Rules Rules: Netflix and the Culture of Reinvention”. While customers almost unanimously say they were alerted upon login that their account does not exist, others say they've managed to log in through alternative sub-accounts, such as Audible or Kindle Music. The email Amazon sends when this happens is below. If you still wish to proceed, select a reason in the drop-down menu, tick the box next to Yes, I want to permanently close my Amazon account and delete my data and click Close my Account. Amazon has cancelled my account as it says I have returned more electronic items within the legally allowed period, or faulty items within 12 months, than it likes. Your account has been closed for misuse of Amazon's services. Hello, My account is suspended since 16th of March. Before you can delete your account for good, Amazon’s customer service team will send you an … If you get a phone call from someone claiming to be with Amazon customer support warning you of suspicious activity on your account, watch out. Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. However, if you choose to close your account, Amazon cannot reactivate or reinstate closed accounts. With variations in the time and explanations in customers' accounts closures, it is likely that there are a number of different reasons for the closures — despite the united front on social media. Easy and free! And others say they have no recollection of violating the company's policies. Sign into the account you want to close. We would like to inform you that selling accounts that had no activity from 2016 until the date is automatically terminated. This is the place where Amazon sellers have a holistic view for ongoing orders, items purchased, and what is getting listed on Amazon. Dozens report they've talked to customer-service representatives, who say their accounts have been closed for violating Amazon's terms of service, without further explanation as to how they broke the company's policies. Amazon had previously blocked my ability to sell on that ASIN due to the return issue. “We take phishing and spoofing attempts on our customers seriously, and will never … However, according to its conditions of use, it "reserves the right to refuse service, terminate accounts, terminate your rights to use Amazon … Go to Close Your Amazon Account.