From my experience, it’s hard to say what happened here. In a Wall Street Journal interview, Amazon VP Tom Taylor noted, “Sellers report an average 50% increase in sales when they join Amazon… Initially, I thought that this couldn’t be right. Their system will not even recognize here login now – “no customer by that name”. Use promo code “REX10”, and you can enjoy 15 days of Amazon repricing for free (no credit card required), then get a 10% discount on your first month’s subscription. But now my buying account is suspended. Why We Love Amazon Business… and Where It’s Going, Apple Slicers & Swiss Army Knives: Hiring Employees, Teaching Yourself, or Hiring an Agency. She worked with them and made sure that the payments were sent a second and a third time. Amazon is hell now,even if you tell amazon how you get giftcard with proof,amazon specialist will never consider. Performance-related suspension notifications will start off like this: “We have removed your Amazon selling privileges because of buyer complaints about the condition or description of items they received from you.”. Suspended Amazon sellers need to evaluate their entire businesses to attempt to uncover other reasons why Amazon may have suspended your Amazon sellers account. Same thing happened to me my computer was hacked and the fraudsters obtained my email login and my Amazon login they subsequently ordered two £50 gift cards and then purchased PlayStation cards. My first oreder ever was considered suspicious now my account is suspended and the statement i send them is refused everytime what do i do, Hello Mathieu – please check your email. I called Amazon about the fraud, they credited me back the charges. I didn’t have an Amazon account – my wife does. Amazon suspends big sellers too. And along with that, my seller account … Interested in improving your Buy Box percentage, sales and profits? Maintaining Amazon’s high standards and playing by the rules will let you continue selling on the marketplace and create positive customer experiences that benefit everyone. I don’t know what to … Call and tell them that you can't understand why signing up for a Mechanical Turk worker account would suddenly make you a bad Amazon buyer. The information requested is a credit card statement showing my name, address, and last 4 digits of the card used. Grab your free-15 day trial of RepricerExpress, best Amazon repricing software today! I have the same problem. "I was just told that my account was closed due to a violation of your policy," one person wrote. I have been selling on Amazon UK as an individual seller for about the last 5 years. They do not want you as a customer. However, I won an Amazon gift card at work that was emailed to me (working from home in the land of Covid). Then I tried to log-in on my account to check, but I cannot access it anymore. Try free for 14 days, no credit card needed. The intention is baked right into the nickname: they want to serve you, the customer. BUT I received an email the other day saying that as my account is on hold I need to reply to “this email” with a physical address to get the info posted out to me. RepricerExpress (US) 280 Madison Avenue #912 – 9th Floor New York, NY 10016, RepricerExpress (UK/EU) 16-18 Strand Road Derry Northern Ireland BT48 7AB. What is the Best Amazon Seller Scanner App? Well my account and many other accounts I’ve seen now from using giftcards on amazon are being closed without warning. If a member account of an organization is closed and remains closed for 90 days, then the account is visible in your organization with the "suspended" state for 90 days after the account … You can find more information on the Amazon.com. In the second case, we express our sorrow for the buyer’s experience, but unfortunately we can’t help much past that. After many attempts to contact Amazon I get an email from their investigation team that the account was closed because another account associated to this new one was also closed for misuse of services. Unfortunately, buying products with gift certificates is always going to look more fraudulent to Amazon, particularly when ordering things as you describe is commonly used by money traffickers to launder money. 3. On occasion, we get two kinds of questions around buyer accounts – a seller who is frustrated about a buyer/customer who appears to be scamming them, and a buyer/customer who has had their account shut down (I’ll refer to the accounts as buyer accounts for the rest of the article, as that’s how I referred to them at Amazon). But Amazon apparently does not care to listen. Switch to FBA or at least consider switching any problematic ASINs to FBA. Amazon claimed I had previously had an account which had been closed for breaching their T&Cs, which is not true!! Like try to get my account back because one more thing the supervisor said that the account is on hold but is close down at the same time so something was up. Emily, please send your information and supporting documents to hello@thinkcascadia.com and our team will reply with next steps. Appealing the Removal of Selling Privileges. I use this card regularly without issue. So I said no I will not because i already send the basic stuff of my debit card and i dont want to share more information about it. Please note that you will not be able to access your account or place orders with us until we confirm your information. … Amazon has different statuses that they assign accounts. This statement is incorrect: “This is because there are virtually no situations in which Amazon makes the wrong decision about closing a buyer account.”. then i created other accounts, and also got banned, tried vpn’s, tried change mac address, tried other info, like is on a guide here on the forum,but always get sacked! Since that point my home address can no longer be shipped to and I cannot link Credit Cards or payment methods linked to my home address and have to use a whole different email with Amazon now. I received an amazon gift card from MetrixLab as a reward for participating in a live chat survey. I know…) bank statements. Email to jeff@amazon.com resulted in the same generic email being sent to me by an Account Specialist. I only want to pay in pounds but have it aboard in dollars, If you haven’t gotten it solved yet, feel free to send an email to jeff@amazon.com saying, “Hi, I have been trying to work with your fraud department to validate that the item I bought for a friend traveling abroad was authorized. You failed to answer the very real scenario in which Amazon closes the account of a buyer who has never returned a purchase and never re-sold an item purchased from Amazon, which is a shame, because mistakes sometimes happen, even Google and Amazon can get it wrong, and your article has no answers for me. Check your shipping, returns and refund policies to help maintain excellent customer satisfaction levels. 2020 has been a great year for sellers on Amazon with sales continuing to increase year-on-year. Customer service usually suggests you have only two options, to fax the account specialist team again and hope for another outcome in their decision or to make another account with another email and hope their algorithm doesn’t catch you. Upon further digging with my VA (virtual assistant) we learned that her Etsy account was also suspended. The $3,010 gift card was the very last set of cards I loaded so the receipts were still in the trash basket and not disposed yet , the older receipts have already been disposed. The funny part I think the account specialist saw the action i took and that I’m in listing for the army and respond so fast saying that they will reopen the account that I need to send the info again XD I did and they still try to pull a fast on me now ask for my debit card information, I already send them many times and said that they don’t need this because I haven’t made a purchase with my debit card on Amazon. If you can’t, you need … One hour later I got same email suggesting “I have use gift card in an unauthorized way , my order have been cancelled and my gift card balance void and I should contact Amazon if I think the decision have been made in error.” Immediately I contacted customer service again, the new representative went over the issue again, tried to know why it happened again and couldn’t find any reason but however asked me to place order again which I did before I hung up the call, this time I received an email after 3 minutes that my account have been closed with my $5,742 in it. Am I held responsible for all chargebacks filed against my Amazon Pay account? A suspended seller will also receive a notification titled “Your Amazon.com selling privileges have been removed” with a list of ASINs that Amazon believe have violated their policies. Emily, My account was suspended after it got hacked and the hacker purchased 10 plus K I n d l e subscriptions. What can we do to get this back. Don’t use your buyer account to buy items, then re-sell them. Hoping you can provide some assistance as well. What a dumb conclusion you’ve suggested. NO! I had added my FSA card to my amazon account in order to buy FSA eligible items. Now back to the topic, on the 9th of June 2020 I successfully purchased the Ulefone rugged smart phone for and shipped directly to Nigeria, the total cost was $569 at checkout and the seller shipped same day. Please reply to this message and attach a recent billing statement for this payment card. So I figured, why not just buy a $90 Gift Card, then spend that on the Kindle and get $10 back? 2020 has been a great year for sellers on Amazon … Think things through before replying. If you’re suspended and you submit an effective Plan of Action and you get reinstated, learn from the experience and take measures to ensure it doesn’t happen again. Unfortunately, the account appears to be on fraud status and I can’t log in. Chris loves to travel and has previously worked at Tourism Ireland. Returns and refunds are part of the selling game. When Amazon suspends your account, check out the Performance Notifications under Seller Central to determine why. Resolving suspended orders If your order has been suspended because a payment method was declined, you can update the payment method to resume processing of the order. They want you to be able to buy whatever you want (within reason), whenever you want. My email account is [email], and I am a long time customer. The requested CC statement has been provided to Amazon multiple times, and Amazon just keeps sending the same generic message to submit a CC statement. I received such a request and there is no way I am going to provide bank statements, credit card statements! And truly, they are reasonable. Your Plan of Action requires some time and thought so don’t send an immediate response by clicking the “Appeal” button. Also a prohibited activity. My account has been suspended. Depending on why your account was suspended, eBay may also end your listings early, or, if you’ve committed a policy violation, remove your listings. Went in on Tuesday morning, created an account in order to spend my card. The bank cancelled my card and reversed the charges. She saw the charges and knowing she did not buy $500 worth of items on Amazon called her credit card company who opened an investigation and reversed the charges. Her birthday is coming up and this would be a wonderful present if I can pull it off. And it’s absolutely pointless to talk to customer service as they will tell you that the accounts team has higher authority than them on these matters. I have since requested my data from Amazon in order to see if this might highlight something. They will work with you, if you demonstrate your desire to work with them. Every day hundreds of honest third-party sellers get suspended, denied or banned by Amazon. Suspensions happen to nice guys too like FBA Seller, Ryan Grant. The Resellers Guide to FBA: February 2021, 8 Ways to Improve Your Ecommerce Customer Service in 2021. Someone who is a friend of a friend, bought gift cards on eBay for a discount and loaded them on their account. Amazon won’t suspend me. earthmom22 WHAT TO DO IF YOUR ACCOUNT IS UNDER REVIEW OR SUSPENDED Posted: Apr 14, 2011 9:42 PM Thanks to cdsrus4 and 4shadows_books (stenz) ---- 4 must be the magic number there — If your account is under review, don’t panic. I had a $10.00 grocery item that got caught up in the transactions the bank stopped. Don’t demand refunds that should not be granted. I even offered to pay for my items again. That is why, read the fine print. As they say, prevention is better than a cure. Sometimes I make purchases using my master debit card linked to my savings account but when I do this I usually have to bear high cost of exchange rate and sometimes hidden charges associated with international transactions, hence I prefer sending money over to the United States so gift cards can be purchased for me, in this case I will not have to deal with bank hidden Charges. Your Plan of Action should identify the reason(s) that buyers complained about the quality of your products and contain solutions as to why it won’t happen again. Ryan had great seller metrics but failed to respond to four notifications for blocked listings as he didn’t intend to continue selling the items. She sent via FAX machine in September and sent … If you are unable to provide us this information, we may proceed to close your Amazon account for security purposes. And I’m only talking tens of dollars (you know $50 – $60), its not like there was large sums of money involved here. The gift cards were purchased from … Thank you for your help! You can safely assume they know everything. Furthermore, don’t you suppose Amazon would take steps to ensure that a banned person can not easily create another account? Can you please provide more information? Have you tried writing to jeff@amazon.com about this? Unfortunately, they have not been helping me in a timely fashion. I have heard about this happening, with gift cards taken. I picked up my phone to check it out, and it was a notification from the Amazon seller app — it said that my Amazon seller account was suspended. You can help us unlock your account by logging in to your account and following the on-screen instructions. First, you can opt for a used eBay account with good buyer metric, high selling limit, and lots of positive reviews. The person you talk to WILL NOT know the answer to that … It was not a purposeful fraudulent use of her credit card, it wsa a complete accident. Ask Amazon to put an annotation on your account to state that the ASIN wasn’t counterfeit. They usually want faxed (!!! Cancel my account!!! The same thing happened to me after I opened an account on Prime Day with a 30-day free trial of Prime. When I reply I get a message to say that “this email is no longer accepting replies” yet they email me from it and ask me to reply to it. They are unable to provide details of what account it was they closed. Logged in today to watch something and now it says our account is suspended … Recently I made some purchases and signed up for Prime and ordered a few movies. I’m a keen photographer and because of all the new and latest photo equipment coming out, I like to upgrade my and my … Got mail from Amazon - We have suspended your orders and Amazon account because we detected unusual activity on it at Others. We were unable to verify your ownership of the master card ending in 8813 . You have been using your buying account in coordination with a selling scheme. Help page: http://www.amazon.com/gc-legal. I confirmed the activity was fraid. Also, keep an eye on A-Z claims and your messaging. Even if you do not believe you have done something wrong, Amazon caught something. After successfully placing my order and checkout, I received an email. Perhaps they have wrongly associated an account as being mine, for example. For many sellers, an Amazon suspension is a major risk to their income and reputation and the whole experience can be very stressful. Were you flagged for another reason? Once you’re ready to submit your appeal, visit the Performance Notification section within Seller Central, find your suspension notice and click the “Appeal” button then submit your Plan of Action. And as you are also probably aware, Amazon is striving for an atmosphere of self-regulation and trust. When I find an item I want to purchase on Amazon, if the seller ships internationally I go ahead and ship it directly to me in Nigeria and pay the shipping cost otherwise I will have to ship it to any of my families or friends in the USA and they will figure out a way to get it over to me or bring it themselves on their next visit. eBay could have related your account to a suspended account. I would really appreciate your help! I purchased said items all good and dandy… The items arrived… no issue there… However, a few days later my account was closed. Then suddenly, only days later when I try to log in I get the message that the account was closed because of misuse of Amazon services. You can expect a response from us within 24 hours of sending an email. Amazon … Hi Ibrahim, I’m so sorry this happening to you. This is a really important part of your appeal. This happened right after a buyer reached out to us saying … Time for some “soul searching? We took these actions because either the Amazon Gift Card or the Amazon Gift Card balance you are using is in violation of our Terms and Conditions. Ensure you label new products as “new” and used products as “used”. I have the e-mail from them confirming the credit was issued. It may take longer for you because for me I ask to do it as a important email do they can respond faster because I’m leaving in lest of 3 to 2 weeks to basic training and want to fix this fast. And in both cases I bought replacement items. I rarely return items and don’t buy gift cards. Ah well, I’ll just open another account… Not so fast — you’ll also be informed that it’s against Amazon’s terms and conditions for you to open another seller account. She received an email asked her to submit ID cards to the FAX. Me and my wife took the free 30 day trial with Amazon prime through my wife's account the other day, purely to watch a few things on prime video. His failure to respond to these notifications contributed to Ryan’s suspension. Amazon's Facebook page has been flooded with complaints. Via your internet connection, or your computer your account … Every minute a seller is suspended, they’re losing money! I fax them how i get gift from survey panel with email proof and but still they never consider. Be honest. I don’t have any idea what I did in that old account (if that is even the one they are talking about because they wont tell me what account they are referencing) that would have been misuse of services. In business and in life, we all learn from our experiences and mistakes. Because the card had been cancelled, I never actually received the credit. Admittedly the last two items I bought I had to return, but one did not work and the other I bought in error. https://api.whatsapp.com/send?phone=+13233930278When eBay suspends an account, the seller is … When I try to log in there is a message saying I should check my email. Also tried calling several times, phone was answered, after they checked into my account … You need to read over the suspension notice carefully to identify which rule(s) you violated referring to Amazon’s policies and agreements page and checking your Seller Central performance metrics. Read all the emails account specialist send, because in my case the response they send me from the ducuments or steps to do never add up from their side, to the point I saw and feel they were trying to scam me. I concur with Jake’s comment from 10/8/2019, Amazon does make mistakes closing buyer accounts. Their models are not always right and if a customer is calling out the most customer-centric company for an error in their logic, that they sould at least provide a path for appeal. Talking about product descriptions. 4. In my case I had an account for many years, but had not used it for some time and simply forgot user name and passwords. As a reward they sent me $40 Amazon Gift Card. My credit card company contacted me for possible fraudulent activity. The statement I sent shows me as an authorized user on the account with the last 4 digits of the card I used and the main address matches my order. 15 Amazon Statistics You Need to Know in 2021, Best Amazon Price Trackers to Use in 2021, How to Smash Retail Arbitrage on Amazon in 2021, How Does Amazon FBA Work in 2021? Seems reasonable. I called several times and explained what happened. Unfortunately, any use of fraudulent gift cards will result in a closed account. Why is my eBay account suspended? Rosenbaum, Famularo & Segall, PC, the law firm behind AmazonSellersLawyer.com can assist you in discovering the issues within your suspended Amazon sellers account that caused your Amazon account … My contact details below so Why is my eBay account suspended? Despite many emails even emails to to Jeff Bezos explaining the situation they refuse to reinstate my account until I pay for the gift cards. Hope this works for you! These seven tips for creating an effective Plan of Action are courtesy of Amazon suspension expert, Chris McCabe (Ecommerce Chris). I got an email confirming shipment was successful . You’ve tried the rest, now try the best (no commissions and monthly plans you can cancel at any time). We cannot reissue the gift card or reimburse you for these funds. Amazon suspended my account. I think your article could be improved with some advice about an appeal process, and perhaps dialing back a little bit on the condescending tone. Remember, if the investigators ask for more information, your appeal will be delayed… and time is money. I know it sounds cliche to advise writing to Jeff, but his team of assistants are really great at connecting you to the right internal team and get this fixed. I tried contacting them via the help centre last Friday but still yet to recieve any response. All Rights Reserved. If you require more information on your suspension (and still have access to Support), consider opening a ticket to clarify. And saying that I already talk to a supervisors and are taking action and will have an investigation on your end and they did not respond back or try eaither said they will close my account agian. Amazon increasingly values customers. Don’t send multiple letters after submitting the first appeal. Have you checked your spam folders? I have faxed the account specialist team all the information they have requested. They’re Amazon. I informed my credit card company who had Amazon repay the amount. However, as a result of these reversed charges Amazon closed my account saying I was using stolen credit card. It seems like Amazon are intentionally making this process as difficult as possible. Lost or late deliveries can hurt your account and Buy Box percentage. This blog post will detail how you can protect your Amazon seller account and how you can get your account reinstated including what to include in your plan of action (more on that later). Want regular pro selling tips and news from leading Amazon experts? They keep information on everything we all do, buyers and sellers alike. It is not very often that Amazon suspends a buyer account, so there must really be some egregious activity in order for them to take action like that. An Exciting Addition to Amazon’s Marketing Options in 2020, Where Should Amazon Live Go In 2021? If you’ve found yourself in a situation where your buyer account has been suspended, and you want it back, it’s time for an honest look at what brought you to this place.